FAQ

FAQ

1. Where are J.Alexander glasses made?

All of our glasses are designed in London with meticulous attention to detail. We use high-quality recycled materials to ensure durability, sustainability and style.

2. Do the glasses offer UV protection?

Yes, all J.Alexander sunglasses feature 100% UV400 protection, protecting your eyes from UVA and UVB rays, ideal for sunny days in London or any destination around the world.

3. Is J.Alexander a sustainable brand?

Absolutely! At J.Alexander we are committed to the environment. We use recycled materials in the manufacture of our frames and adopt sustainable practices to reduce our carbon footprint.

4. How can I make sure the glasses fit my face well?

Our glasses are designed to fit a variety of face shapes and sizes. In addition, we offer fitting guides on our website to help you choose the perfect model.

5. Do you ship to London?

Yes, we ship fast and securely to London and all major cities in the UK. Plus, orders over £50 get free shipping.

6. What's included with my purchase?

Each pair of J.Alexander glasses comes in an eco-friendly case, accompanied by a premium cleaning cloth and a certificate of authenticity.

7. Can I return my glasses if I'm not satisfied?

Absolutely. We offer a 30-day returns policy. If you're not completely satisfied with your purchase, you can return them as long as they're in perfect condition and in their original packaging.

8. Do you offer any discounts or loyalty programs?

Yes, we regularly run special promotions and exclusive discounts. Plus, our loyalty program allows you to accumulate points for each purchase to redeem on future purchases.

9. How can I care for my J.Alexander glasses?

We recommend cleaning your glasses with the included cloth and always storing them in their case when not in use. Avoid contact with chemicals to prolong their lifespan.

10. Where can I buy J.Alexander glasses?

You can purchase our glasses directly from our online store www.jalexanderstore.com or from selected stores in London.

11. Which models do you recommend for London weather?

For the changeable London weather, we recommend glasses with polarised lenses, which offer excellent visibility on both sunny and cloudy days.

12. How can I contact you for more information?

You can contact our customer service team via our email j.alexander@jalexander.info or by calling +44 7810 176491. We are available Monday to Friday, 9am to 6pm.